Case Study WGU

Western Governors University (WGU) is an online university built on a simple premise—affordable education, whenever and wherever. WGU was among the first in the online-education industry in 1997 as the dream of an “anytime, anywhere” education structure started to become a real possibility.


The Problem

Unlike their competitors, WGU had one distinct advantage: they’re a non-profit university driven by their mission, not by shareholders. In less than a decade, WGU's student body jumped from hundreds to tens of thousands of students learning remotely across the United States.

As the university continued to grow, so did the demands placed on their web client and student portal. WGU needed to create an innovative student experience with a fully-integrated backend system so students could access online course content and easily manage or track their progress across their educational career.

WGU approached Kahoa looking for someone to advise and guide them. Initially, they wanted to focus on the student experience and the student profile usability, but after collaborating and conducting some research, we realized any solution that would address both student and stakeholder needs required a total backend system rebuild.

Working closely with the WGU team, we started developing and designing a degree and course planning system, program and assessment management system, learning resource management systems, enrollment and onboarding systems, and many more essential student-centered functional features that scaled WGU’s success with their growth.

In less than a decade, WGU's student body jumped from hundreds to tens of thousands of students learning remotely across the United States.

The Solution

Kahoa worked on a complete overhaul of WGU’s online student portal and created an experience that is not only intuitive, but seamless across any device. We worked with the WGU team and faced their mountains together. Our team delivered the best product for them at the time which met student needs and focused on defining and prioritizing tools and platforms that were of highest value for their growing student body.

Kahoa worked on a complete overhaul of WGU’s online student portal and created an experience that is not only intuitive, but seamless across any device.

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