Case Study Crucial Learning

Crucial Learning is a top 20 leadership training company producing award-winning courses that help organizations achieve new levels of performance by changing employee behavior. With Kahoa, Crucial Learning stakeholders focused on improving usability and accessibility for their in-person instruction and corporate training.

Crucial Learning waited a year between the initial planning phase in 2019 and the execution of the project. That delay may have saved their company as 2020 presented a massive roadblock for most—if not all—educational programs and institutions. 

Moving from primarily in-person to online distance learning tested the strength of legacy systems across the nation. No longer holding in-person instruction, Crucial Learning joined forces with Kahoa to modify key product features for online, remote learning. We guided Crucial Learning's decision makers in adding new features, creating user stories, and setting key project objectives.


SolutionMaps

Crucial Learning's legacy system had problems that they were all-too familiar with, but it was their first time performing an intensive discovery phase like the SolutionMap with the Kahoa team. A SolutionMap is an opportunity for stakeholders and decision makers to collaborate, ideate, and create a plan for their product in a hands-on discovery session.

Their team left the SolutionMap excited and hopeful about their plans for development and design. Crucial Learning and Kahoa held a total of three SolutionMaps for this project because of various scope and personnel changes. Through it all, the Kahoa team guided the client to the right solution using discovery methods that we knew would give them the greatest chance at success. 

Their team left the SolutionMap excited and hopeful about their plans for development and design.

“We’ve done development in the past..the SolutionMap is a higher level way of defining a comprehensive approach to getting the success that you want.” 

Russ Rawlins

Senior Director of Product Technology

“Our previous experience in managing multiple versions of the software across over a decade of development informed us as to how challenging that can be, just trying to do it inside the business. So when you involve an external party, you get that extra push and you get the extra value and coming out of it, you’ll be prepared for really going forward with the MVP.”

Russ Rawlins

Senior Director of Product Technology

The Right Solution

With Crucial Learning, we avoided reinventing the wheel and instead leveraged our knowledge-base to find the best third-party technology for their platform. What they needed was a sophisticated content management system that provided a quality backend integration to the front end already mapped out in their MVP. We analyzed and evaluated trusted software and strategized with Crucial Learning stakeholders on what would be the best long-term solution for their company.

Together, we were able to find the right third party system that was both flexible and adaptable for any changes in the future. In addition to content management, the third-party system we integrated included a video streaming and chat service. Our team then customized these resources to fit their specific user needs and integrated them into the front end for an intuitive user experience.

Crucial Learning's custom solution was right for them. Their new platform sets their company up for success with a solid foundation for further development and upgrades. We delivered as promised by keeping the Agile process clear and dynamic.

We analyzed and evaluated trusted software and strategized with Crucial Learning stakeholders on what would be the best long-term solution for their company.

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