Salesforce Business Analyst (Admin)

San Jose, Costa Rica

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OVERVIEW

Kahoa has been building custom software since 1996 in Utah. We are a fast-growing multinational information technology services company in Costa Rica. This is a great opportunity to join a stable company for a long-term employment opportunity. If you have experience as a Salesforce Business Analyst (Admin) please feel free to reach out!.

The Salesforce Business Analyst (Admin) will be working with multiple clients, implementing and managing their Salesforce CRM entity. The ideal candidate will be able to practice and clearly explain the position requirement to the team and clients, while also answering all related questions. The Salesforce B.A. should be able to adjust to the fluid and evolving schedule and learn all technology related to this position as they are updated.

JOB REQUIREMENTS & QUALIFICATIONS

  • Bachelors in Computer Science or similar degree/experience AND at least 3+years of on-the-job experience.

  • The ability to work with a larger team or independently as needed.

  • Excellent communication skills both verbal and written in English (B2Plus -C1).

  • The ability to verbalize and contribute to the overall scope and strategy of the project.

  • Own a project from start to finish with appropriate problem-solving skills.

  • The ability to take criticism and feedback.

  • Work jointly with other team members to deliver complex applications.

  • Familiar with agile/scrum methodology, it’s our process.

Let’s talk tech stack

  • Execute AMS and CRM implementations, including but not limited to: Gathering requirements, Defining scope. Conducting gap analysis. Design data and system architecture. Configure modules. Develop solution documents for client review and approval.

  • Develop requirements for integrations. Support QA testing efforts. Participate in continuous improvement of business processes.

  • Perform administrative functions in Salesforce such as custom objects creation, workflows, data migration tools, SOQL queries, reports, dashboards, and platform maintenance. Including description and acceptance criteria.

  • Experience with git source control and collaboration tool such as JIRA, Confluence, Slack.

  • Familiarity with continuous integration/deployment tools.

  • Ability to understand business requirements and convert them into solution designs.

  • Ability to effectively communicate technical issues and resolve problems.

  • Good interpersonal and communication skills.

Bonus Points:

  • Proficiency in languages other than English, Spanish.


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